Refund Policy

Our policy does not allow for any of our face masks to be returned – this is for

  1. hygiene and safety reasons.
  2. goods that are made to your specifications or are clearly personalised.


If you have ordered any of our products that are to be delivered by post, you have the right to cancel such an order up until the point that your order is dispatched. Your right to cancel the order ends on the date of the dispatch confirmation (the date on which we notify you to confirm our acceptance of your order), which is when the contract between us is formed.


We hope that you will be happy with products that you order from us. However, in the event that you wish to return a product to us because it is:

  1. not as described;
  2. damaged or faulty

We will refund the price of the product in full, but not any return postage costs.

We will refund you on the credit card or debit card used by you to pay. If the card that you used to pay with expires before the refund is made, please call us to provide your new card details.

Contact Details

You can contact our customer service team using the details below:

Email :

Telephone:            01709 432001

Post:                       Face Masks Online (monster Mesh Ltd) , Moorgate Crofts Business Centre,
South Grove, Rotherham, S60 2DH

If you are emailing us or writing to us, please include details of your order to help us to identify it.

This policy is offered in addition to your legal rights.